Benchmark Mission Statement

Benchmark is committed to assisting homeowners achieve their dreams. We lend with integrity, customer centricity and competitiveness. Our product is SERVICE. Our special value-add is FINANCIAL ADVICE. Our competitive edge is OUR PEOPLE. We are trusted financial advisors to an ever-broadening base of clients nationally.

As we expand into the last states, our vision continues to be one of going from “good” to “great”. This has not been a task. It’s a journey. We want to totally satisfy our customers’ mortgage needs and become one of America’s Premier companies.

Benchmark customers include our ultimate borrowers as well as our branch partners and all our employees. We want to be known by these customers as a financial partner, offering sound financial advice, innovative and highly competitive products and outstanding service. We base our relationships with all constituents on Benchmark’s Core Values. Our clients will come to us for personal, localized, responsive and friendly service. We want them to be comfortable with the assurance that we’ll respect the confidentiality of their private information. We’ll offer them speed, convenience and on-time closings. Our unique technology platform gives us the power to deepen these relationships, create new products and services, and provide superior service 24/7. We want our customers to rave about our service to their families and friends.

Importantly, we desire to be a mortgage company that is known by its team members. We want to be known as a company that believes in people as a competitive advantage. We want Benchmark to be heralded as a great place to work, an employer of choice, a company that really cares. We want it known that Benchmark understands the value that people can bring and that encourages innovation; new and better ways of serving customers.

Benchmark Competitive Advantage

Our increasingly sustainable competitive advantage is forged on national expansion featuring innovative loan products, a service culture, efficiency in execution, technology, a national brand presence, and most importantly, our people. In summary, we hope to out-execute our competitors every time because our people care more than our competitors do. While doing this, we expect to have fun, too.